A short note: Online tutorial site Kasamba.com is helpful most of the time but can be sleazy
I tutored at Kasamba.com and Expertbee.com during my undergraduate years for the purpose of acquiring supplementary income. On any good month I could earn an extra $400.00, however, this was all after my ratings had gone up to a good extent so that my name appeared on the search results for "Chemistry" on the main page for Kasamba.com. Tutoring usually consists of providing explanations via email or live chat. The live chat mode was particularly useful, the client seeking help could actually witness the typing up of the explanation in real time.
The professionals on Kasamba.com are credible, however, none of them are verified (at least not to my knowledge). The system with Expertbee is a bit different and a lot of their features are currently under development; Wayne, who hosts the site has been helpful all the time. I've heared reports from my clients, however, that Kasamba.com has been pretty vicious and deceptive when it comes to charging their clients and their customer support department is almost nonexistent (with respect to the professionals who register as tutors their as well as towards client concerns). Yeah, they are a bit sleazy when it comes to addressing different needs of people who contact them with questions and for help. I wouldn't be surprised if someone got ripped off and didn't get a response at all. I've sent a couple of emails to them and at times didn't even get an answer; which impressed upon me that they were utterly disrespectful. The attitude seems to indicate that they could do business one way or another, they can address the concern of the consumer or not since the majority of them are quite ignorant of how to adequately prosecute secretive institutions. This type of a demeanor is rather disturbing to say the least and dispicable.
There is only a fax number and an email address for the contact page. I've not had that many problems with them thus far however and earned a good income; even though they take away 30 percent of the earnings from the session with the client. However, if anyone has problems with the site, don't go to the Better Business Bureau, better yet contact the Department of Labor and they should be able to assist in the matter or at least provide good references and other directional advice so that the issue at hand can be resolved.
I am a customer support member at Kasamba and I recently saw your blog. I wanted to respond, in hopes that we can better explain the way our site works.
While we admit that our customer service may have been lacking in the past, our team is rapidly growing and as we do, we are better able to answer the inquiries we receive. Although we don’t offer customer service by telephone, we do respond to each and every email we receive. We also offer a Help section which we update regularly, in the hopes that our members who need immediate help will have somewhere to turn.
We welcome feedback from our members. And if any of our members are unhappy with the service they’ve received, we make every effort to solve their problem—even if that means sometimes issuing a refund.
By the way, all of our service charges are posted on our site in the Help section. The service fees do change depending on whether it’s a LIVE session or an email session. But, we also reduce our commission fees to less than half for clients referred by a Kasamba expert.
I hope this explains our position.
Thanks,
Lauren
(Comment this)
I don't agree with the response of Kasamba support expert. I have sent 10 emails in last 4 days, and still didn't get any response to my query. I just wanted to know why my account was inactivated. If you could let me know, I can help you explain the reason for error on my part (if any). Please help me know the reason.
Pushkar (Comment this)
I am an expert on Kasamba for last 1 month. My expert email id is : pushkarprasad007@gmail.com . I created the account on 6th feb 2007
I have since helped many clients. But starting 6th March, I couldn't sign into my account. Most probably my account is inactivated by Kasamba team. I really need to know the reason for that. I am sure I can explain everything if there was some error on my part.
I request you to answer please! I have sent you numerous mails, but just didn't get any response to any of them. Kasamba is like lifeline to me. It's really important, please, I really mean that.
Eagerly awaiting an early reply.
Pushkar Prasad
RK Hall , IIT Kharagpur
India (Comment this)